Pru16 – Privacy Policy and User Data Protection
Your privacy is our priority. This page clearly explains how pru16 collects, uses, stores and protects your personal information as a platform user in Malaysia.
Effective: January 2026 | Version: 2.1
What Information Do We Collect?
Account Information
Your full name, email address, phone number, date of birth, and login details provided during pru16 account registration.
Device & Browser Data
IP address, device type, operating system, browser version, screen resolution and other technical information collected automatically when you use the platform.
Payment Information
Deposit and withdrawal records in Malaysian Ringgit (MYR), payment methods used, and transaction reference numbers. We do not store full card numbers directly.
Usage Data & Cookies
Records of in-platform activity, pages visited, session duration, bets placed, and session cookies that help us improve the user experience.
How Is This Information Used?
Platform Operations & Security
- Securely processes account registration, deposits and withdrawals in MYR
- Verifying user identity to comply with Malaysian legal requirements
- Detecting and preventing fraud, money laundering and unauthorised access
- Keeping the pru16 platform stable and responsive across all devices
Improvement & Communication
- Personalising your betting experience and game recommendations based on your usage habits
- Sending important notifications regarding your account, transactions and platform updates
- Analysing usage patterns to improve the pru16 interface and performance
- Keeping registered users informed of relevant offers, bonuses, and promotions
Cookies & Tracking Technologies
The pru16 platform uses cookies and similar tracking technologies to provide a better and more secure user experience. Cookies are small text files stored on your device when you visit our website.
We use three types of cookies:
- Session Cookies – deleted automatically when you close your browser, used to maintain your logged-in session.
- Persistent Cookies – stored for a set period to recognise returning users and save their preferences.
- Analytics Cookies – helps us understand how users interact with the platform so we can make improvements.
You can manage or delete cookies through your browser settings at any time. However, disabling cookies may affect certain functions of the pru16 platform.
Data Storage, Security & Sharing
How We Protect Your Data
All pru16 user data is encrypted using 256-bit SSL technology in transit. Stored data is protected by strict access controls and continuous security monitoring. We conduct regular security audits to ensure our systems remain up to date and free from cyber threats.
Account passwords are stored in encrypted form and cannot be viewed by any of our staff. In the event of a data breach affecting your information, we will notify you within the timeframe required by law.
Third-Party Sharing
Pru16 never sell your personal information to any third party. However, we may share data with the following parties in limited circumstances:
- Certified payment processors to facilitate your MYR transactions
- Government authorities or law enforcement when required under Malaysian law
- Technical service providers bound by strict confidentiality agreements
All third parties involved are required to uphold data protection standards consistent with this policy.
Your Rights as a User
Right of Access
You have the right to request a copy of all personal information we hold relating to your account. Data access requests can be submitted to the pru16 support team at any time.
Right of Rectification
If you find any information that is inaccurate or outdated, you may request that we update or correct it. Log in to your account or contact support to process the change.
Right to Erasure
You may request the closure and deletion of your pru16 account. Note: we may be required to retain certain transaction records for a period prescribed by Malaysian financial law.
Privacy Policy Changes & How to Contact Us
Pru16 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices or Malaysian legal requirements. Registered users will be notified of any significant changes via email or in-platform notifications. The latest effective date is always displayed at the top of this page.
If you have any questions, concerns or wish to exercise your privacy rights, please contact the pru16 support team by email at [email protected] or visit the FAQ us for further information. We are committed to responding to all privacy-related enquiries within 5 business days.
Safe & Secure at pru16
Your data is safe with us. Register now and enjoy a transparent, responsible betting experience on Malaysia's trusted platform.